Effective Date: November 17, 2024

Thank you for choosing Vendor Registration Expert for your business support needs. We strive to provide the highest quality services tailored to meet the unique challenges and requirements of your business. Below, we outline our policy regarding refunds to ensure clarity and satisfaction in your dealings with us.

Overview
At Vendor Registration Expert, we offer consulting and business services which are largely intangible and involve significant professional time and effort. Given the nature of our services, refunds are handled on a case-by-case basis and are subject to the specific terms and conditions of each service contract.

General Refund Conditions

Non-refundable Services: Most of our services, such as consultation sessions, completed assessments, and other customized services, are non-refundable once delivered. We invest time and expertise to tailor these services to your specific needs, which cannot be reclaimed or resold.

Refund Eligibility: For services that may qualify for a refund, such as registration or subscription services, refunds must be requested within a certain number of days from the purchase or renewal date, typically within 30 days unless stated otherwise in your service agreement.

Partially Used Services: If you have utilized part of a service, such as part of an annual subscription, we may offer a prorated refund based on the unused portion of the service, at our discretion.

Quality of Service Concerns: If a refund request is due to concerns about the quality of service received, we first attempt to resolve the issue through additional support, service corrections, or other compensatory measures. If these efforts do not satisfactorily address the concerns, a partial or full refund may be provided based on the circumstances.

Process for Requesting a Refund

To request a refund, please follow these steps:
1. Contact Us: Reach out to our support team via email at support@vre.us or by phone at +1 619 918 5013. Please provide your order number, the date of purchase, and a detailed explanation of your reason for requesting a refund.

2. Review: Our team will review your request based on the service terms and your specific circumstances. We may contact you to discuss the matter further.

3. Outcome: You will be notified of the outcome of your refund request. If approved, the refund will be processed within a specified number of business days, and funds will be returned via the original payment method. 

Exceptions:  Note that certain contractual and service-specific exceptions may apply, which will be detailed in your individual service agreement. We strongly encourage you to review these details before finalizing your purchase. 

Modifications to the Refund Policy

Vendor Registration Expert reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to frequently check this page for any changes to stay informed about how we handle refunds.

Non-Refundable Circumstances at Vendor Registration Expert

At Vendor Registration Expert, we are committed to providing high-quality, professional services tailored to the needs of our clients. Due to the nature of our services and the significant resources involved in their provision, there are specific circumstances under which refunds cannot be issued:

• Service Has Started: Once work has commenced on a service, we are unable to offer a refund. Significant resources and staff time are allocated from the start of the service, which includes planning, research, and execution that are specifically tailored to your requirements.
• Service Is Completed: If a service has been completed to the specifications agreed upon in the contract, it is considered fulfilled. As our services often involve considerable preparation and labor, completed services are non-refundable.
• Processing Fees: When services are paid for, processing fees that are charged by third-party payment processors are non-refundable. These fees are levied by external agencies to facilitate the transaction and are not recoverable by Vendor Registration Expert.
• Compensation for Services Rendered: If any part of a service has been rendered, we will charge for the time spent on that service. This is to cover the cost of labor and resources used in delivering the portion of the service that was provided before the cancellation request was made.
• Proposal Services Initiated: In cases where proposal writing or related preparatory services have begun, and subsequently, the related solicitation or opportunity is canceled by external parties (not by Vendor Registration Expert), no refund will be provided for work already completed. Preparing a proposal involves in-depth research, drafting, and revision that consume resources that cannot be reallocated.
• Customized Solutions: For services that are highly customized, including bespoke business strategies or personalized consultancy, refunds cannot be offered once work has begun. These services require a deep integration of our expertise with your specific business context, making the process inherently non-reversible. For services that are highly customized, including bespoke business strategies or personalized consultancy, refunds cannot be offered once work has begun. These services require a deep integration of our expertise with your specific business context, making the process inherently non-reversible.
• Subscription-Based Services: For ongoing subscription-based services, refunds will not be provided partway through a subscription period if the service is terminated early by the client. However, the service can be discontinued at the end of the current subscription cycle.
• Handling Disputes and Concerns: We strive to handle all disputes and concerns with professionalism and fairness. If you are dissatisfied with any aspect of our service, we encourage you to contact our customer service team to discuss possible resolutions before a refund is considered. We are dedicated to finding solutions that align with both our clients' satisfaction and our business policies.

How to Contact Us

If you have any questions or concerns regarding the Refund Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: support@vre.us

Phone: 619 918 5013

Address: 16868 Via Del Campo Ct Suite 100, San Diego, CA 92127